Product Warranty

All products are covered against defects in materials or workmanship for 12 months from purchase, when bought through our store or an authorized reseller.

Not Covered

  • Normal wear and tear

  • Misuse, mishandling, or accidents

  • Use outside intended purpose

  • Unauthorized repair or modification

Faulty Products

  • Within 30 days: Eligible for refund or replacement.

  • After 30 days (up to 12 months): Eligible for repair or replacement. 

Process

  1. Submit a warranty request to support@holoxcel.com.

  2. Our team will troubleshoot and may request a return.

  3. If approved, we’ll repair, replace, or refund according to the above terms.

Returns

  • Must include original packaging, accessories, and proof of purchase.

  • Use tracked shipping; risk of loss is yours until we receive the item.