FAQ's

We offer free standard shipping to all countries worldwide, with no minimum purchase required. Please see our shipping policy for more details.

Delivery time depends on your location and the shipping method you choose. We offer free standard shipping worldwide. Standard shipping within Australia usually takes 1 - 5 business days.

International shipping may take longer due to customs processing, please allow an estimated 2 - 5 business days for your package delivery. Once your order is shipped, you will receive a tracking number to keep track of your package's progress. Please see our shipping policy for more details.

Yes, we do offer international shipping to most countries. However, please note that delivery times may vary depending on your location. Customs fees and duties may also apply. Please see our international shipping policy for more details.

We strive to process and ship orders as quickly as possible, so changes or cancellations may not be possible once the order has been placed. However, please contact us as soon as possible and we will do our best to accommodate your request.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track your package's progress and estimated delivery date. If you have any issues with tracking your order, please contact us and we will assist you.

We offer a hassle-free return policy for our products. If you are not satisfied with your purchase, you can return it within 30 days for a refund or exchange. Please see our return policy for more details.

We accept most major credit cards, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay. We also accept payments through Afterpay which is a zero interest "buy now pay later" service.

Yes, we take your privacy and security seriously. We use secure SSL encryption to protect your payment information and ensure that it is processed safely and securely.

Yes, we accept payments through Afterpay which is a zero interest "buy now pay later" service. We also offer promotions and discounts from time to time. Be sure to sign up for our email newsletter to stay updated on the latest deals and promotions.

Your credit card will be charged at the time of checkout. If there are any issues with processing your payment, we will contact you as soon as possible to resolve the issue.

HoloXcel stands out with immersive 3D visuals that appear to float mid-air—no glasses or screens needed. Its ultra-clear resolution, wireless content control via the HoloScope app, and sleek design make it perfect for events, retail, or content creators. Built for performance, portability, and visual impact, HoloXcel redefines how you capture attention.

The HoloXcel hologram display measures 19” x 19” (50cm x 50cm), projecting sharp, floating 3D visuals that stand out in any space.

Yes, the HoloXcel display is safe to use. It’s built with protective blade covers, smart temperature control, and durable materials to ensure safe operation in both public and private spaces

Turn off and unplug the display before cleaning. Use a soft, slightly damp cloth or mild cleaner to gently wipe the exterior—avoid touching the spinning blades.

We offer a 12-month warranty on all HoloXcel displays, covering manufacturing defects or malfunctions. Please refer to our warranty policy for full details.

Yes, the HoloXcel works seamlessly with the HoloScope app, allowing you to wirelessly upload and manage content from your smartphone or tablet in just a few taps.

No, the HoloXcel runs quietly—even during continuous use—thanks to its efficient motor design and minimal moving noise, making it ideal for retail, events, or indoor setups.

The HoloScope app includes a growing library of ready-to-use hologram videos—ranging from 3D logos and product animations to eye-catching effects for events, retail, and content creators. New content is added regularly to keep your display fresh and engaging.

You can reach our customer support team via email during business hours. Our team is dedicated to providing the best possible customer service and will assist you with any questions or concerns you may have ASAP.

HoloXcel is based in Sydney, Australia.